Effective Date: 1st January 2026

Welcome to FIND MY SPHERE CARD™. This Privacy Policy applies to all websites, mobile applications, and related online services (collectively, the “Services”) operated by SPHERE CARD®, LLC (“SPHERE CARD®,” “we,” “us,” or “our”).

This Privacy Policy explains how we collect, use, store, and protect information when you access or use SphereCard Services. By registering for or using SphereCard, you agree to this Privacy Policy and our Terms of Service.

We may update this Privacy Policy from time to time. Changes will be posted within the Services, and continued use constitutes acceptance of the updated policy.

1. Information We Collect

a. Account & Registration Information

When you register or subscribe, we may collect:

  • Full name
  • Email address
  • Username and password
  • Date of birth (where required)
  • Phone number
  • Professional details
  • Profile image, display images, videos, and business descriptions
  • Any information you voluntarily provide

Profile content uploaded for marketing or professional identification purposes (such as images, titles, videos, and service descriptions) is intended for public display within the SphereCard platform.

b. Payment Information

Payments are processed by a trusted third-party payment processor. We do not store or retain full payment card details. Payment processors collect billing information necessary to complete transactions.

c. Technical & Usage Information

We may collect:

  • IP address
  • Device identifiers
  • Browser and operating system information
  • Location data (country, state, or region)
  • Usage data related to platform performance and feature interaction

This information helps us operate, secure, and improve the Services.

d. Communications & Feedback

If you contact us, submit feedback, participate in dispute resolution, or communicate through the platform, we may store those communications to:

  • Respond to inquiries
  • Facilitate resolution processes
  • Maintain platform integrity and trust

2. Cookies & Tracking Technologies

SphereCard uses cookies and similar technologies to:

  • Improve site functionality
  • Remember preferences
  • Analyze usage patterns

You may disable cookies through your browser settings, though some features may not function properly.

3. How We Use Information

We use collected information to:

  • Provide and maintain SphereCard Services
  • Create and display professional profiles
  • Facilitate communication and resolution between users
  • Process subscriptions and payments
  • Prevent fraud and abuse
  • Improve platform performance and user experience
  • Comply with legal obligations

We do not sell personal data.

4. Community Feedback & Resolution System

SphereCard operates a community-based resolution and verification system, not a traditional star-rating model.

  • Users must be registered to submit feedback or complaints
  • Compliments may be publicly displayed
  • Resolution badges reflect current status and may be removed or reinstated based on resolution outcomes
  • Certain resolution records may be retained internally for trust, fraud prevention, and platform integrity purposes

Badge status does not constitute a legal judgment, endorsement, or automated decision-making with legal or similarly significant effects.

5. Data Retention

We retain personal information only as long as necessary to:

  • Operate the platform
  • Comply with legal obligations
  • Prevent fraud
  • Maintain trust and safety records
  • Resolve disputes

Certain records may be retained in a limited, non-public form even after account deletion where legally permitted.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect information. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.

Use of the Services is at your own risk.

7. International Users & GDPR (EU/EEA)

If you are located in the European Union or European Economic Area, your data is processed in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Lawful Bases for Processing

We process personal data based on:

  • Contractual necessity
  • Legitimate interests (platform security, fraud prevention, dispute resolution)
  • User consent where applicable

Your Rights

EU/EEA users may request:

  • Access to personal data
  • Correction of inaccurate data
  • Deletion or restriction of data (subject to legal and platform integrity requirements)
  • Data portability where applicable

Requests may be submitted to ticket@findmyspherecard.com. Identity verification may be required.

8. International Data Transfers

SphereCard operates from the United States. By using the Services, you acknowledge that your data may be transferred to and processed in jurisdictions that may not provide the same level of data protection as your home country.

9. Arbitration & Dispute Resolution

Any disputes arising from this Privacy Policy are subject to the dispute resolution and arbitration provisions outlined in the SphereCard Terms of Service.

10. Business Transfers

If SPHERE CARD®, LLC is involved in a merger, acquisition, or asset sale, user information may be transferred as part of that transaction.

11. Contact

For privacy-related inquiries or data requests, contact: support@findmyspherecard.com