SphereCard Privacy Policy

Last Updated: September 19, 2026

This Privacy Policy describes how Sphere Card LLC (“SphereCard,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information across SphereCard®, My SphereCard®, Find My SphereCard™, and all related websites, applications, and services (collectively, the “Services”).

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. Your use of the Services is also governed by our Terms of Use.

1. Information We Collect

A. Information You Provide Directly

We collect personal information you voluntarily provide when creating or managing an account, using the Services, or communicating with us. This may include:

  • Name
  • Email address
  • Telephone number
  • Date of birth (where required for eligibility or verification)
  • Username, login credentials, and authentication details
  • Business or company information
  • Professional title, skills, services, and experience
  • Profile photographs, media, and other uploaded content
  • Website and social media links
  • Service areas and professional details
  • Credentials, resources, and work examples
  • Appointment and availability information
  • Feedback, reviews, and resolution‑related information
  • Messages, files, and other content submitted through the Services

Certain information is required to operate an account or enable specific features. Without it, some functionality may be unavailable.

B. Sensitive Information

SphereCard does not intentionally collect or request:

  • Government‑issued identification numbers
  • Biometric identifiers
  • Health information
  • Financial account numbers (except through third‑party payment processors)
  • Protected‑class data (race, religion, etc.)

Users should not upload sensitive information unless explicitly required for a feature.

C. Information You Make Public

SphereCard enables professionals to publish public‑facing profiles (“SphereCards”). Public information may include:

  • Name
  • Business information
  • Professional title
  • Services, skills, and experience
  • Photos, media, and credentials
  • Service areas
  • Contact options
  • Reviews and ratings

Public SphereCards may be accessible through:

  • Direct links
  • QR codes
  • NFC sharing
  • Find My SphereCard
  • Search engines

Only publish information you are comfortable making public.

D. Information Collected Automatically

We automatically collect technical and usage information, including:

  • IP address
  • Device type and identifiers
  • Browser and operating system details
  • App and website activity
  • Access dates and times
  • Pages or features used
  • Diagnostic, performance, error, and crash information
  • Network and connection information

This information supports security, analytics, performance, and troubleshooting.

2. Device Permissions

Depending on your device and feature usage, SphereCard may request access to:

  • Camera: QR scanning, image capture, video communications
  • Contacts: Only when you choose features requiring contact access
  • Location:
    • Approximate location for discovery and service‑area features
    • Precise location only when explicitly required and activated
  • NFC: Supported sharing interactions
  • Files/Photos/Storage: Uploading or sharing media or files

Permissions may be managed through your device settings.

3. How We Use Information

We use personal information for the following purposes:

  • Account creation, authentication, and management
  • Creating, publishing, and displaying SphereCards
  • Messaging, voice calls, video calls, and screen sharing
  • Appointment scheduling and calendar integrations
  • Sharing through supported methods (QR, NFC, links)
  • Professional discovery and Find My SphereCard search
  • Displaying public information, you choose to share
  • Customer feedback, reviews, and resolution processes
  • Notifications and reminders
  • Subscription processing and account billing
  • Customer‑service responses
  • Security, fraud prevention, and abuse detection
  • Diagnostics, troubleshooting, and performance improvement
  • Compliance with legal obligations
  • Enforcement of our Terms of Use

4. Communications (Messaging, Voice, Video, Screen Sharing)

Message Content

SphereCard stores message content and attachments for delivery, security, and user history. Retention: Up to 24 months unless longer retention is required for fraud, security, or legal obligations.

Voice and Video Calls

SphereCard does not record voice or video calls. We may retain call metadata (timestamps, participants, connection quality) for diagnostics and security.

Third‑Party Providers

Communication features may be supported by providers such as:

  • Twilio
  • Agora
  • WebRTC‑based services

These providers process data solely to deliver communications.

5. Appointments and Calendar Integrations

If you connect to a third‑party calendar:

  • SphereCard exchanges only the information required for synchronization
  • You may disconnect at any time
  • Third‑party privacy policies govern your use of their services

6. Customer Feedback and Resolution

Feedback, reviews, compliments, concerns, and complaints may be processed and retained to operate the feedback system. Public‑facing features may display ratings, badges, or responses.

Avoid including sensitive personal information in public feedback.

7. Payments

SphereCard uses third‑party payment processors such as Stripe.

Payment Information Collected by Processors

  • Payment card number
  • Expiration date
  • Billing address
  • Account‑holder information

Information SphereCard Receives

  • Last four digits of card
  • Billing ZIP/postal code
  • Subscription status
  • Payment confirmations

SphereCard does not store full payment card numbers.

8. Cookies and Similar Technologies

SphereCard uses:

  • Essential cookies: security, authentication, session management
  • Analytics cookies: usage and performance
  • Preference cookies

SphereCard does not use advertising cookies or cross‑site tracking. Where required, we provide cookie‑consent options.

9. How We Disclose Information

SphereCard does not sell personal information.

We may disclose information to service providers supporting:

  • Cloud hosting
  • Authentication
  • Email, SMS, and notifications
  • Payment processing
  • Voice and video communications
  • File hosting
  • Analytics
  • Calendar integrations
  • Customer support

We may also disclose information:

  • With your authorization
  • When information is intentionally public
  • To comply with law or valid legal process
  • To investigate fraud or security incidents
  • To protect rights, property, or safety
  • In connection with business transactions (merger, acquisition, etc.)

SphereCard does not disclose personal information to government agencies based solely on informal requests.

10. Find My SphereCard and Search Engines

Public SphereCards may be discoverable through Find My SphereCard and may be indexed by search engines.

Removing information from SphereCard does not guarantee immediate removal from search results.

11. Data Retention

Retention periods vary by category:

  • Account information: retained while the account is active
  • Messages and attachments: up to 24 months
  • Feedback and resolution records: up to 36 months
  • Payment records: as required by financial regulations
  • Backups: up to 30 days
  • Security logs: up to 12 months

When information is no longer needed, SphereCard deletes or de‑identifies it.

12. Account and Data Deletion

You may request deletion of your account and personal information.

Upon a valid request, SphereCard will delete or de‑identify personal information except where retention is required for:

  • Legal compliance
  • Fraud prevention
  • Security
  • Billing
  • Dispute resolution

Public information may persist outside SphereCard’s control.

Deletion requests: support@findmyspherecard.com

13. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

  • Access personal information
  • Correct inaccurate information
  • Delete personal information
  • Request a copy of your data
  • Understand how information is used or disclosed
  • Withdraw consent

Response Time

  • U.S./CPRA: within 45 days
  • GDPR/UK GDPR: within 30 days

We may verify your identity before completing requests.

Privacy contact: privacy@findmyspherecard.com

14. Data Security

SphereCard uses:

  • Encryption in transit (TLS)
  • Encryption at rest
  • Multi‑factor authentication for administrative access
  • Firewalls and intrusion detection
  • Regular security audits

No system is completely secure. Protect your credentials and notify us of unauthorized access.

15. International Users

Information may be processed or stored in the United States or other countries.

Where required, SphereCard uses:

  • Standard Contractual Clauses (SCCs)
  • UK Addendum
  • Other legally recognized transfer mechanisms

16. Children’s Privacy

SphereCard is intended for professional and business use. Minimum account age: 18 years.

If we learn that we collected information from a child in violation of applicable law, we will delete it.

17. Business Transfers

Information may be transferred as part of a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.

18. Legal Requests

We may preserve or disclose information to comply with valid legal process. Where permitted, we may notify users of legal requests.

19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our Services or legal requirements. We will update the “Last Updated” date and provide additional notice where required.

20. Contact Us

For questions or privacy requests:

General Support: support@findmyspherecard.com; Privacy Contact: privacy@findmyspherecard.com; Mailing Address: Sphere Card LLC, 42 Broadway, Suite New York, NY 10004, United States