Acceptance of Terms

Your access to and use of the SPHERE CARD® website, associated pages, and mobile applications (collectively, the “SphereCard Services”) is conditioned upon your acceptance of these Terms of Service (“Terms”). By accessing or using SphereCard Services—whether through a website, mobile application, or any other method—you agree to be bound by all terms, conditions, and notices contained herein. These Terms apply to all directly connected pages and affiliated SphereCard websites.

SPHERE CARD® may update or modify these Terms at any time. Any changes will be posted, highlighted, and dated within this section. Continued use of SphereCard Services after such updates constitutes your acceptance of the revised Terms.

Eligibility & Responsibility

SphereCard Services may be purchased and used only by freelancers, businesses, and entrepreneurs who are legally permitted to perform services within their applicable jurisdiction.

Each vendor is solely responsible for:

  • Ensuring the accuracy of all information displayed on their SphereCard
  • Complying with all applicable laws, regulations, and licensing requirements
  • Ensuring the legality, appropriateness, and truthfulness of their services and content

SphereCard does not verify professional licenses, credentials, or qualifications unless expressly stated.

VeriSatisfied™ Badge & Resolution System

SphereCard uses a badge-based accountability system designed to promote professionalism and constructive outcomes rather than public scoring or star ratings.

Badge Participation

  • Vendors are automatically enrolled in the VeriSatisfied™ Badge & Resolution System.
  • Compliments submitted by registered users may be displayed publicly on a vendor’s SphereCard.
  • Badge status reflects current standing and is not a permanent or historical judgment.

Complaints & Resolution

  • Complaints may only be submitted by registered SphereCard users.
  • Vendors are notified of complaints and provided up to 14 days to respond and attempt resolution.
  • If a complaint remains unresolved after this period, the vendor’s VeriSatisfied™ Badge may be temporarily removed.
  • Upon successful resolution, badge status may be restored.
  • Badge removal does not constitute a finding of wrongdoing, fault, or liability.

Manual Administrative Intervention

If resolution is not possible due to circumstances outside the vendor’s control, the vendor may submit a support ticket requesting manual administrative intervention.

Administrative Intervention Fee

  • SphereCard may require payment of a flat administrative fee before conducting a manual review.
  • This fee reflects administrative time and platform resources only.
  • Payment does not imply favoritism, endorsement, or guarantee of outcome.
  • Manual intervention does not constitute dispute resolution, arbitration, mediation, or legal judgment.
  • Administrative assessments are based solely on correspondence exchanged within the SphereCard platform. No additional evidence, documentation, or appeals will be requested or accepted.

Manual Administrative Review Policy

Vendors may request a manual administrative review of potential reinstatement of the VeriSatisfied™ Badge.

  • The first administrative review request is provided at no cost.
  • Each subsequent request requires a $50.00 USD processing fee.
  • Reviews consist of a final administrative assessment of the vendor’s responsiveness, professionalism, and resolution efforts during the initial resolution process.
  • Payment of any administrative review fee does not affect outcomes or guarantee badge reinstatement.

This policy preserves system integrity and encourages timely, good‑faith resolutions between vendors and customers.

SphereCard Complaint Resolution Policy

SphereCard provides a structured communication process between consumers and vendors. SphereCard does not act as:

  • A legal authority
  • An arbitrator
  • A mediator
  • An enforcement body

Participation in the SphereCard Resolution System does not limit either party’s right to pursue external remedies.

Scope

This process applies only to complaints submitted through the SphereCard platform regarding vendor interactions.

Process Overview

  1. Consumers submit complaints through their SphereCard account.
  2. Vendors receive a notification and have a limited timeframe to respond.
  3. Vendors may submit one initial response and one final response.
  4. Consumers may review vendor responses before case closure.
  5. Cases close based on response timelines, completion of the process, or vendor non‑response.

Timeframes

SphereCard aims to facilitate resolution within 14 days, subject to participation by all parties.

Finality

Once a case is closed, no further responses or modifications may be submitted through the platform.

Visibility

  • Resolution communications are private between participating parties.
  • Only badge status and compliments are publicly visible.

Limitation of Responsibility

SphereCard facilitates communication and administrative processes only and does not:

  • Verify claims or evidence
  • Make legal determinations
  • Enforce outcomes
  • Guarantee resolutions or satisfaction

Fraud No‑Tolerance Policy

Allegations of fraud or scams result in immediate suspension of the vendor’s SphereCard pending review.

  • Vendors must resolve fraud allegations within their license term.
  • License renewal is prohibited while fraud allegations remain unresolved.
  • Vendors must submit proof of resolution—including written confirmation from the complainant—to support@findmyspherecard.com for reinstatement.

Cancellation Policy

  • Cancellation takes effect at the end of the current billing term.
  • Cancellation requests must be submitted in writing to support@findmyspherecard.com.
  • Removal from the default free basic plan also requires a written request.

Services & Disclosures

By accessing SphereCard Services, you agree to comply with all applicable laws and regulations.

Applicable copyright and trademark laws protect all materials within SphereCard Services.

License Restrictions

You may not:

  • Modify, copy, or redistribute SphereCard materials
  • Use materials for public or commercial display outside SphereCard Services
  • Attempt to decompile or reverse engineer SphereCard software
  • Remove proprietary notices
  • Mirror materials on other servers

Disclaimer

SphereCard Services are provided “as‑is” without warranties of any kind. SPHERE CARD® disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non‑infringement.

SphereCard makes no guarantees regarding accuracy, reliability, or results of use.

Voice or video calls made through the SphereCard app may incur carrier charges.

Limitation of Liability

SPHERE CARD® and its suppliers shall not be liable for any damages—including loss of data, profits, or business interruption—arising from use or inability to use SphereCard Services, even if advised of the possibility of such damages.

Certain jurisdictions may not allow limitations of liability; applicable laws may apply.

Governing Law

These Terms are governed by and construed under the laws of the State of Delaware, USA, without regard to conflict‑of‑law principles. You irrevocably submit to the exclusive jurisdiction of the courts located in Delaware.