Acceptance of Terms

The services of the SPHERE CARD® website, associated pages, and mobile applications (collectively, the “SphereCard Services”) are provided subject to your acceptance of these Terms of Service (“Terms”), without modification.

By accessing or using SphereCard Services via website, mobile application, or other access methods, you agree to be bound by all terms, conditions, and notices contained herein. These Terms apply to all directly connected pages and affiliated SphereCard websites.

SPHERE CARD® reserves the right to modify these Terms at any time. Updates will be posted, highlighted, and dated within this section. Continued use of SphereCard Services following any update constitutes acceptance of the revised Terms.

Eligibility & Responsibility

SphereCard Services may only be purchased and used by freelancers, businesses, and entrepreneurs legally permitted to perform services within their applicable jurisdiction.

Vendors are solely responsible for:

  • The accuracy of information displayed on their SphereCard
  • Compliance with applicable laws and regulations
  • The legality and appropriateness of their services and content

SphereCard does not verify professional licenses, credentials, or qualifications unless expressly stated.

VeriSatisfied™ Badge & Resolution System

SphereCard utilizes a badge-based resolution system designed to promote accountability, professionalism, and constructive outcomes rather than public scoring or star ratings.

Badge Participation

  • Vendors are automatically enrolled in the VeriSatisfied™ Badge & Resolution System.
  • Compliments submitted by registered users may be displayed publicly on a vendor’s SphereCard.
  • Badge status reflects current standing, not permanent or historical judgment.

Complaints & Resolution

  • Complaints must be submitted by registered SphereCard users.
  • Vendors are notified of complaints and provided up to 14 days to respond and attempt resolution.
  • Unresolved complaints within this timeframe may result in the temporary removal of the VeriSatisfied™ Badge.
  • Upon successful resolution, badge status may be restored.

Badge removal does not constitute a finding of wrongdoing, fault, or liability.

Manual Administrative Intervention

If resolution is not possible due to circumstances outside the vendor’s control, vendors may submit a support ticket requesting manual administrative intervention by SphereCard.

Manual Intervention Fee

  • If SphereCard must engage in administrative review, the vendor may be required to pay a flat administrative fee before review.
  • This fee reflects administrative time and platform resources only.
  • Payment does not imply favoritism, endorsement, or guarantee of outcome.
  • Manual intervention does not constitute dispute resolution, arbitration, mediation, or legal judgment.

Administrative assessments are based solely on correspondence exchanged between the customer and the vendor within the SphereCard platform. No additional evidence, documentation, or appeals will be requested or accepted.

Manual Administrative Review Policy

SphereCard allows vendors to request a manual administrative review of possible reinstatement of the VeriSatisfied™ Badge.

  • The first administrative review request is provided at no cost.
  • Each subsequent request is subject to a $50.00 USD processing fee.

An administrative review consists of a final administrative assessment of the vendor’s documented responsiveness, professionalism, and resolution effort demonstrated during the initial resolution process.

Payment of any administrative review fee does not affect outcomes or guarantee badge reinstatement.

This policy exists to preserve system integrity and encourage timely, good-faith resolutions between vendors and customers.

SphereCard Complaint Resolution Policy

SphereCard provides a structured process to facilitate communication between consumers and vendors.

SphereCard does not act as:

  • A legal authority
  • An arbitrator
  • A mediator
  • An enforcement body

Participation in the SphereCard Resolution System does not limit either party’s right to pursue external remedies.

Scope

This process applies solely to complaints submitted through the SphereCard platform relating to vendor interactions.

Process Overview

  • Consumers submit complaints through their SphereCard account.
  • Vendors receive notification and are provided with a limited timeframe to respond.
  • Vendors are permitted one initial response and one final response.
  • Consumers may review vendor responses before case closure.
  • Cases are closed based on response timelines, completion of the process, or non-response.

Timeframes

SphereCard aims to facilitate resolution within 14 days, subject to all parties' participation.

Finality

Once a case is closed, no further responses or modifications may be submitted through the platform.

Visibility

  • Resolution communications are private between participating parties.
  • Only badge status and compliments are publicly visible.

Limitation of Responsibility

SphereCard facilitates communication and administrative processes only and does not:

  • Verify claims or evidence
  • Make legal determinations
  • Enforce outcomes
  • Guarantee resolutions or satisfaction

Fraud No-Tolerance Policy

Allegations of fraud or scams result in immediate suspension of the vendor’s SphereCard pending review.

  • Vendors must resolve fraud allegations within their license term.
  • License renewal is prohibited while fraud allegations remain unresolved.
  • Vendors are responsible for submitting proof of resolution, including written confirmation from the complainant, to support@findmyspherecard.com for reinstatement.

Cancellation Policy

  • Cancellation takes effect at the end of the current billing term.
  • Cancellation requests must be submitted in writing to support@findmyspherecard.com.
  • Removal from the default free basic plan also requires a written request.

Services & Disclosures

By accessing SphereCard Services, you agree to comply with all applicable laws and regulations.

Applicable copyright and trademark laws protect all materials within SphereCard Services.

License Restrictions

You may not:

  • Modify, copy, or redistribute SphereCard materials
  • Use materials for public or commercial display outside SphereCard Services
  • Attempt to decompile or reverse engineer SphereCard software
  • Remove proprietary notices
  • Mirror materials on other servers

Disclaimer

SphereCard Services are provided “as-is” without warranties of any kind. SPHERE CARD claims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

SphereCard makes no guarantees regarding accuracy, reliability, or results of use.

Voice or video calls made through the SphereCard app may incur carrier charges.

Limitation of Liability

SPHERE CARD® and its suppliers shall not be liable for any damages, including loss of data, profits, or business interruption, arising from use or inability to use SphereCard Services, even if advised of the possibility of such damages.

Certain jurisdictions may not allow limitations of liability; applicable laws may apply.

Governing Law

These Terms are governed by and construed under the laws of the State of Delaware, USA, without regard to conflict-of-law principles. You irrevocably submit to the exclusive jurisdiction of the courts located in Delaware.